FAQ

How do I sign up to get emails about our latest products?

You can sign up for a VCSI account and subscribe to our emails here.

If you’re logged in to your VCSI account, you can view and edit your newsletter subscription options from your account settings page. There you’ll be able to choose if you’d like to hear about new items in our shop and new recipes on a daily basis. We also offer a weekly best-of email digest, featuring what’s been popular this week.

If you have any trouble, send us a quick email at help@vcsi.com and we’ll be glad to help.

What is your privacy policy?

We value you as customers, so we handle all of your personal information responsibly. (And just for extra security, your information is encrypted using industry-standard Secure Sockets Layer (SSL) technology.) We’d never share, sell or distribute it in any way.

How do I edit one of my own recipes?

Under the recipe’s photo, you’ll find an “Edit Recipe” button that will allow you to edit a recipe you’ve submitted. Don’t forget to save your changes once you’ve made them!

Bear in mind that recipes which are “In The Test Kitchen” of an active contest are closed for editing to ensure that we don’t test one version only to find it accidentally changed on us. Once the contest has concluded, the recipe can be edited again.

How do I upload a photograph with my recipe?

Once you have published your recipe, you will be prompted to add images to the recipe if you’d like. Alternatively, you can return to the recipe page later on, click on the grey “Add Photos” button directly underneath the main recipe image, and follow the instructions to add the new image(s).

How Do I Add a Recipe to the Site?

Along the top of the site, you’ll see a “Recipes” button—hover over that, then select “Add a Recipe” in the dropdown menu. You’ll be taken to a recipe formatting page, which will walk you through the steps of adding your recipe to the site. When you’ve finished adding the recipe, click on “Publish” at the bottom.